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As a member of Technical Support team for Adobe Experience Manager, Content Management System in Adobe Experience Cloud products, you will provide Technical Support for Adobe Experience Manager customers. They are the key personnel between customers and internal groups to maintain customer satisfaction with our solutions and resolve customer issues. The Technical Support Engineers deliver accurate and timely technical support to Adobe customers. They handle support issues of a sophisticated and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the capability to prioritize and handle various tasks at the same time. The Technical Support Engineer performing this function orchestrates the delivery of services designed to handle and mitigate the risk and support the successful operation and adoption of Adobe solutions in key accounts.

Key aspects of this role include the following activities:

Technical Support Engineer

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Technical Support Engineer